Returns

At FlumenPrints, we take great pride in the quality of our products and want you to be completely satisfied with your purchase. Below you’ll find all the relevant details regarding our return and replacement policy.

Personalized and Made-to-Order Products

• No Returns on Personalized Items: Since our products are custom-made for each order, we do not accept returns or exchanges for any reason other than defects or damage. Each poster is printed specifically for you, making it unique to your purchase. Additionally, once an order is placed, it cannot be canceled or modified, as the product is made-to-order.

Defective or Damaged Products

• Reporting Issues: If your order arrives damaged or defective, please contact us within 30 days of receiving your item. We require photographic evidence or other documentation to support your claim.
• Replacement or Refund: Upon verification of the issue, we will offer a complimentary replacement or a full refund, depending on your preference. We aim to resolve these matters as quickly as possible to ensure your satisfaction.

Lost or Unclaimed Orders

• Lost Orders: If your order is lost in transit, please reach out to us within 30 days from the estimated delivery date. We will investigate the issue and, if necessary, arrange for a replacement order at no additional cost to you.
• Unclaimed Orders: If your package is unclaimed and returned to us, please place a new order. Unfortunately, we cannot offer refunds for unclaimed items, but we will assist you in reordering.

Incorrect Shipping Information

• Address Errors: Please ensure that your shipping address is accurate when placing your order. If an incorrect address is provided, and the order is returned or lost, we are unable to offer a refund. You will need to place a new order, and we recommend double-checking your address details to prevent future issues.

Quality Guarantee

• Commitment to Quality: We strive to deliver products that meet the highest standards of quality. If you are not satisfied with the quality of your product, please contact us within 30 days of receipt. We will review your concern and, if applicable, offer a solution such as a replacement or refund.

Color Variations

• Understanding Color Differences: Please note that slight color variations may occur due to differences in display settings, lighting conditions, and the nature of the printing process. These variations are considered normal and are not covered under our return policy unless they significantly affect the overall quality of the product.

Final Sale Items

• No Returns on Final Sale Items: Products marked as "Final Sale" or similar are not eligible for returns or exchanges under any circumstances.

How to Initiate a Return or Replacement Request

1. Contact Us: Contact our customer service team with your order number and a detailed description of the issue. Include photos if the product is damaged or defective.
2. Review and Response: Our team will review your request and respond within 48 hours with the next steps.
3. Resolution: If your request is approved, we will process your replacement or refund promptly.